Service and maintenance for industrial lasers
Service and maintenance for industrial lasers
Diagnosis, maintenance, repairs and authorised technical support for Coherent lasers, Bystronic-Rofin systems and Zygo optical metrology equipment.
- 8 certified engineers
- Interventions in Romania and South-East Europe
- OEM purchased equipments
Authorised service for laser equipments and optical metrology systems
APEL Laser offers technical support for the full equipment life-cycle, from installation and start-up to maintenance, repairs and upgrads.
Technical diagnosis
Defect identification and evaluation of laser, optical, electronical and mechanical components.
Operator training
Training of personnel for correct, safe and efficient use of equipment.
Preventative maintenance
Periodic checks, clean, adjustments and consumables replacements to prevent unplanned stoppages.
Upgrades
Upgrade of hardware and software components to extend the equipment lifetime and improve performance.
Corrective maintenance
Interventions to fix defects and restore equipment working parameters.
Remote support
Diagnostics assistance, configuration and fast resolution of incidents that do not require a visit.
Installation
Installation, configuration and check-up of equipment prior to use.
Service contracts
Personalised plans with planned maintenance and commitments to response and intervention times.
Authorised service for Coherent, Bystronic-Rofin and Zygo-Ametek
The APEL Laser engineers are trained and certified by manufacturers for diagnosis, maintenance and repair of Coherent, Bystronic-Rofin and Zygo equipments.
You have a different model? Contact the APEL team to confirm availability of service. We can also offer service to equipments which were not purchased from APEL.
Why APEL Laser for service?
The performance of a laser equipment depends on the quality of technical interventions and on the speed at which problems are identified. APEL Laser offers authorised service, backed by more than 20 years of experience and a manufacturer-trained team.
We understand the impact of unplanned stoppages on production and we aim to safely restore the optimal functioning of equipment.
- More than two decades of activity in installation, maintenance and repair of laser and optical equipment.
- Specialised technical team, with training and certificates from equipment manufacturers.
- Service authorisation for Coherent, Bystronic-Rofin and Zyog equipment.
- Interventions in Romania, Bulgaria, Serbia, Slovenia, Croatia and North Macedonia.
How do you request a service intervention?
Send the equipment information and problem description to service@apellaser.ro. The APEL team will register your request, assign a case number and establish the necessary steps for diagnosis and intervention.
Send your request
Contact us at service@apellaser.ro and send the manufacturer, model, serial number, defect description, location and urgency level.
Case registration
The APEL team checks the received information and assigns a unique case number to track the intervention.
For a quick evaluation: include photos, screen captures of error messages and information about the moment and conditions in which the problem appeared.
Service contracts adapted to your equipments and processes.
For critical equipment, a service contract allows for the planning of maintenances and establishing clear technical support conditions. The contract configuration is adapted to equipment type, use and impact on production.
- Planned preventative maintenance
- Binding response time
- Commitment to on-site intervention
- Service request prioritisation
- Equipment and process criticality adapted conditions
When is a service contract recommended?
A contract is especially useful when:
- The equipment is essential for production
- Unplanned stoppages generate significant costs
- A period maintenance is needed
- Response time predictability is needed
- Several laser or metrology equipments are use
The terms, coverage and response times are established individually, depending on equipment and location.
Request a service intervention
Fill the form with the available information about the equipment and the issue encountered. APEL will analyse your request and contact you to establish the next steps.
E-mail: service@apellaser.ro
Phone +40 732 156 182
Working hours: Mon–Fri, 08:00–17:00
After your request is registered, our team will assign a case number to track the intervention.
Frequently asked questions about laser equipment service
Find the answers to the most common questions about the equipments, service requests and APEL service contracts.
Do you support equipments that were not purchased from APEL Laser?
Yes. We can offer diagnostics, maintenance and repairs for equipments which were not purchased from APEL Laser. The availability is confirmed depending on equipment manufacturer, model, configuration and nature of the issue.
For which manufacturers and model do you offer authorised service?
APEL Laser offers authorised service for Coherent lasers DC, COMPex, Edge Fiber, J-Series and Diamond; Bystronic-Rofin systems ExactCut, ExactWeld, ExactMark È™i PowerLine; as well as for Zygo ZeGage, NewView, Nexview, Verifire and Qualifire. For other models, please ask for our team’s confirmation.
What types of interventions can you perform?
We offer technical diagnosis, preventative maintenance, repairs and corrective maintenance, installation and commissioning, operator training, upgrades, remote support and service contracts.
What information is necessary for request an intervention?
For an initial evaluation we need the equipment manufacturer, model, serial number, issue description, location and urgency level. Photographs, error messages and other relevant document may help in accelerating the diagnostics.
How quickly does the service team respond?
Response time depends on the equipment time, nature of the issue, location and availability of technical resources. Through a service contract, clear commitments can be established regarding response and on-site intervention times.
In which countries can you offer interventions?
APEL Laser supports industrial customers in Romania, Bulgaria, Serbia, Slovenia, Croatia and North Macedonia. The conditions and availability of the intervention are established depending on location and equipment type.
